Shipping & Delivery Policy
Last updated: March 19, 2026
Digital Product — Instant Access
SourceIQ is a cloud-based Software-as-a-Service (SaaS) platform. It is a digital product delivered entirely online. There are no physical goods, shipments, or deliveries involved.
How Access is Delivered
Upon successful registration or subscription payment:
- Instant activation: Your account is activated immediately after payment confirmation
- Login credentials: Access your account at sourceiq.online/login using the email and password you registered with
- No download required: SourceIQ runs entirely in your web browser. Compatible with Chrome, Firefox, Safari, and Edge
- Confirmation email: A welcome email with your account details and quick-start guide is sent to your registered email address
Service Availability
- Access: 24/7, from any device with internet access
- Uptime target: 99.5% availability
- Maintenance windows: Scheduled maintenance is communicated at least 24 hours in advance via email
- Data hosting: Hosted on secure cloud infrastructure with data encrypted in transit and at rest
Free Trial Delivery
When you sign up for a free trial, access is granted immediately — no payment information is required. The 14-day trial begins from the moment of account creation. You will receive an email reminder 3 days before the trial expires.
No Physical Shipping
As a fully digital service, SourceIQ does not involve any physical products, shipping, or logistics. All deliverables — including candidate data, reports, and exports — are delivered digitally through the platform.
Data Export
You can export your candidate data in structured format (JSON/CSV) at any time from your SourceIQ dashboard. Data exports are processed instantly and downloaded directly to your device.
Contact Us
If you experience any issues accessing your account after payment, please contact us immediately:
- Email: support@sourceiq.online
- WhatsApp: +91 99728 91817
- Response time: Within 2 hours during business hours (Mon–Sat, 9 AM – 7 PM IST)